24/7 Support

Smart Home Support Memberships in Santa Fe, NM

Support Memberships

Premium support plans that keep your smart home running beautifully, with 24/7 remote assistance, priority scheduling and more.

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Choose Your Support Experience

Peace of mind, built in

Our premium support memberships provide access to remote assistance, priority scheduling and more. Watch the video to learn about the membership experience, or schedule a consultation with one of our membership specialists.

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Membership Plans

Save 5% on any membership with annual billing

Essentials+ support tier badge
Essentials+

You value 24/7/365 access to the support team.

Remote response within 60 min
  • ✓24/7 remote support within 60 minutes
  • ✓Remote appointments with Advanced Support
  • ✓Prioritized appointment scheduling
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Priority support tier badge
Priority

You also need the flexibility to schedule on-site appointments around your schedule.

Remote response within 30 min
  • ✓24/7 remote support within 30 minutes
  • ✓Remote appointments with Advanced Support
  • ✓Prioritized appointment scheduling
  • ✓Discounted labor rates
  • ✓On-site support within 3 business days
  • ✓1 annual tech review
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Proactive support tier badge
Proactive

You also value a hands-off approach to keeping your system online, all the time.

Remote response within 30 min
  • ✓24/7 remote support within 30 minutes
  • ✓Remote appointments with Advanced Support
  • ✓Prioritized appointment scheduling
  • ✓Discounted labor rates
  • ✓On-site support within 2 business days
  • ✓2 annual tech reviews
  • ✓Night and weekend appointments
  • ✓Proactive system monitoring
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Featured Member Benefits

Why our clients become members

01

Rapid Response 24/7

Our memberships offer guaranteed response times from our remote support team 24/7/365. If the issue can't be resolved remotely, our advanced support team will be in touch within one hour to pick up where the remote team left off.

02

Prioritized Scheduling and After-Hours Appointments

When an on-site service call is needed, who wants to wait? Members enjoy night and weekend on-site support for urgent issues, and jump to the front of the line with prioritized scheduling.

03

Proactive System Monitoring

Our service team remotely monitors the health of your system, identifying problems, starting troubleshooting and putting solutions in motion before an issue becomes an inconvenience.

04

Exclusive Service Discounts

Everyone likes a deal. Members receive preferred labor rates and other exclusive service discounts.

Ready for a Better Technology Experience?

Our team of technology experts can answer any questions and help you choose the right membership.

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